Terms of Service

These terms are between you and DevLune, a software studio run by Sidharth from Hyderabad, India. They apply when you use devlune.in, the client portal and client rooms, and any product we publish or operate: Android apps, desktop apps, web apps and SaaS products, APIs, browser extensions, and products we build and host for clients (together, “the products”). Installing, signing in to, or using a product means you accept these terms and our Privacy Policy.

Where a product has its own licence or a client has signed a separate agreement with us, that document applies first and these terms fill the gaps.

DevLune designs and builds software: websites, web applications, Android apps, e-commerce stores, APIs and backends, desktop tools, and technical consulting. Every engagement runs through a private client room: proposal, quote, agreement, payment stages, then progress updates and files.

• Estimates on the site and in the estimate tool are starting points, not offers. The proposal in your client room is the binding scope and price.
• Work starts after the agreement is accepted in the room and the first payment stage is received.
• Changes to scope go through the change-request flow in the room and may adjust price or timeline. Small changes are usually free; we say so before doing them.
• Timelines are estimates in good faith. They depend on you providing content, access and feedback on time.
• Third-party costs (domains, hosting, app-store accounts, payment gateways, APIs) are paid by you directly or passed through at cost. They are never marked up.

• Prices are quoted in Indian rupees for Indian clients and in your local currency for international clients. Taxes are added where applicable.
• Invoices are due on the date printed on them, normally within 7 days. Overdue invoices receive reminders; work may pause until they are settled.
• Payments are made through Razorpay, UPI or bank transfer for India, and bank transfer or a payment link we share for other countries. We never store card details.
• Retainers renew monthly and can be cancelled with 30 days' notice.

Refunds. The first payment stage is refundable before work has started. Once work is under way, completed stages are not refundable, but you may end the engagement at any time and pay only for work done to that point. Software licences and subscriptions are refundable within 14 days of purchase if the product has not been activated or used.

Client work: on full payment, you own the custom code, designs and content we created for your project. We keep the right to reuse generic components, libraries and know-how, and to show the project in our portfolio unless you ask us not to in writing.

Our products: DevLune owns the products, their code, design and trademarks. Open-source components are licensed under their own terms, stated in the product or its repository. The DevLune name, logo and product names may not be used without permission.

Your content: you keep ownership of everything you upload or create in a product. You give us only the licence needed to store, display and process it to provide the product to you.

Desktop products that require a licence key (for example Raseed) are licensed, not sold. A key activates the product on the number of devices stated at purchase, bound to those machines. Keys may be fixed-term, lifetime, or auto-renewing, as shown on the invoice. You may move a licence to a new machine by contacting us; we reset the binding at no charge within reason.

You may not share, resell or circumvent licence keys, reverse-engineer the activation, or remove notices from the software. We may revoke a key that is shared or obtained fraudulently.

• You are responsible for your account credentials and for what happens under your account. Tell us promptly if you suspect misuse.
• You must be at least 13 (or the minimum age in your country) to create an account, and at least 18 to enter a paid engagement.
• Do not use a product to break the law, infringe others' rights, send spam, upload malware, scrape or overload our services, or attempt to access other people's data.
• Products that connect to third-party services (Google Drive, streaming providers, your own websites) must only be used with accounts and sites you own or are authorised to use.
• Self-hosted tools are run at your own risk, on your own infrastructure, under their open-source licence.

We may suspend or close accounts that break these rules, after notice where practical.

We aim to keep hosted products available at all times but do not guarantee uninterrupted service. We may change, pause or retire a product with reasonable notice; for paid products we refund the unused part of any prepaid term. Support is by email during Hyderabad business hours, Monday to Saturday, and we reply within one working day.

Client projects include a bug-fix window after delivery, stated in the proposal (normally 30 days). Ongoing maintenance is available as a retainer.

Products are provided “as is” and “as available”. We work carefully and fix what we break, but we do not promise that any product is error-free or fits every purpose. To the extent the law allows, DevLune is not liable for indirect, incidental or consequential loss (including lost profit, data or goodwill), and our total liability for any claim is limited to the amount you paid us in the 12 months before the claim, or ₹10,000, whichever is higher.

Nothing in these terms limits liability that cannot be limited by law, including for fraud or death or personal injury caused by negligence. Consumer-protection rights in your country are not affected.