HanuMart Policies

HanuMart is a hyperlocal grocery delivery app for villages in India, built and operated by DevLune (devlune.in). It lets a local store take orders and deliver groceries within a configurable delivery zone. These policies cover the HanuMart customer app (package in.devlune.hanumart) and the HanuMart delivery partner app (in.devlune.hanumart.delivery).

By creating an account or placing an order you agree to the Terms, Privacy Policy, and the other policies below. Jump to any section using the contents on the left.

We collect only what is needed to deliver your groceries and run the service:

• Account — your mobile number (verified by OTP), name, and profile photo if you add one.
• Delivery addresses — the addresses you save, including the map location (latitude/longitude) you pick, so we can confirm you are inside the delivery zone and route the rider.
• Orders — items, amounts, payment reference, and status history.
• Live location — for delivery partners only, the delivery app shares GPS location while an order is out for delivery so you can track it live. It is not collected from customers in the background.
• Device / notifications — a push token (FCM) to send order updates, and basic device info for reliability.

How we use it: to authenticate you, place and deliver orders, show live tracking, send order-status and delivery notifications, provide support, and prevent fraud/abuse.

Service providers (processors) we use:

• Google Firebase (Authentication, Cloud Firestore, Storage, Cloud Messaging) — hosts your account, orders and app data.
• Razorpay — processes payments. Card/UPI details are entered in Razorpay's secure checkout and are never stored by HanuMart. We only keep the payment reference id.
• Google Maps — address selection, zone checks, and delivery tracking.

Sharing: we do not sell your data. Your name, phone, and delivery address are shared with the assigned delivery partner only to complete your order.

Retention: account and order data are kept while your account is active and as required for tax/records. You can request deletion at any time (see Account Deletion below).

Your rights: access, correct, or delete your data, and withdraw consent, by emailing sidharth@devlune.in.

• Eligibility. You must be able to form a binding contract under Indian law and provide a valid mobile number and delivery address inside the serviceable zone.
• The service. HanuMart connects you with a local store for grocery ordering and delivery. Product availability, prices, delivery fee, and minimum order value are set by the store and shown in the app before you pay.
• Orders & pricing. All prices are in INR and include applicable taxes unless stated. An order is confirmed after successful payment/placement; the store may cancel and refund if an item is unavailable.
• Delivery zone. Orders are accepted only within the store's configured radius from the village/store centre. Checkout is blocked for addresses outside the zone.
• Your conduct. Provide accurate details, don't misuse the app, and be available to receive the delivery at the address given.
• Availability. The service may pause (store closed / kill-switch) or change. We aren't liable for delays caused by weather, network, or events beyond reasonable control.
• Liability. To the extent permitted by law, DevLune and the store are not liable for indirect or consequential losses. Nothing limits liability that cannot be excluded by law.
• Governing law. These terms are governed by the laws of India; courts at the operator's location have jurisdiction.

• Cancellation. You may cancel an order before it is dispatched (out for delivery). Once a perishable order is dispatched it generally cannot be cancelled.
• Refunds. If you were charged for an item that is out of stock, an order that could not be delivered, or a wrong/damaged item, you are eligible for a full or partial refund.
• How refunds are issued. Refunds are made to the original payment method via Razorpay and typically reflect within 5–7 business days, depending on your bank.
• Reporting an issue. Report a missing, wrong, or damaged item within 24 hours of delivery with your order id and a photo where possible.
• To request a refund or raise a dispute, email sidharth@devlune.in with your order id.

• Where we deliver. Only within the store's serviceable radius from the village/store centre. Your address is checked at checkout.
• Delivery time. Most orders arrive within about 30–60 minutes depending on distance, order size, and rider availability. You can track the rider live on the order screen.
• Fees & minimums. Delivery fee and minimum order value are set by the store and shown before payment. Free-delivery thresholds, if any, are displayed in-app.
• Receiving your order. Please be reachable on the mobile number provided. If delivery fails because no one was available, re-delivery or refund is handled case by case.

Delete your HanuMart account and personal data right here — verify your registered mobile number below and remove your account. No need to open the app.

What gets deleted: your profile, saved delivery addresses, and push-notification token are permanently removed, and you are signed out on all devices.

What may be retained: past order records may be kept in minimal or anonymised form where required for accounting, tax, or legal compliance, then removed. Deletion requests are processed within 30 days.

Other ways to delete:

• In-app: Profile → Delete account.
• Can't sign in? Email sidharth@devlune.in from your registered address / with your registered mobile number.

• Operator: DevLune — devlune.in
• Email: sidharth@devlune.in
• App: HanuMart (Android)

Direct links: Privacy · Terms · Refund · Shipping · Delete account